Agencia de Santalucía Seguros
Agencia de Santalucía Seguros is an insurance agency on Avinguda del Comte de Sallent 23 in Palma, Mallorca. Staff members named Marga, Maria Rueda, Fernando, José María Palencia, Pablo Cosin, Carolina Fernández Alcaraz, Joan Lacomba, Laura and Nancy are praised for clear explanations and quick handling of policies. Some customers report 45-minute waits, a 2-month delay for a savings-plan withdrawal and a 3-month address change, with phone and email follow-up described as inconsistent. The office also deals with policy copies, cancellations and other paperwork, and English is spoken.
Frequently Asked Questions
Do I need to book an appointment at Agencia de Santalucía Seguros in Palma?
An appointment is not stated as mandatory, but several customers mention waiting times of around 45 minutes in the office. If you only need to collect documents or discuss a quick change, calling +34 913 652 424 first can save time. The agency is on Avenida Comte Sallent in Palma.
Which paperwork can Agencia de Santalucía Seguros in Palma handle?
Customer feedback shows the agency in Palma helps with common tasks such as address changes, policy copies and cancellations. Reviews also mention life, car, home contents, health, dog and savings products. For anything more complex, it is useful to bring the relevant documents with you.
How responsive is the office by phone or email?
Feedback is mixed: some customers report quick help, while others say callbacks or replies took several days. One review mentions being promised a call back in 5 minutes, but no one had called even after 4 days. For urgent matters, phoning directly is often the quickest option.
How long do changes or refunds usually take?
The time can vary a lot depending on the request. Reviews mention a simple address change taking 3 months, and a savings plan withdrawal still pending after more than 2 months. At the same time, other customers report fast processing. For deadlines, it is sensible to ask in writing and keep the case reference.
Which types of insurance does Agencia de Santalucía Seguros in Palma offer?
The Palma agency is mentioned for several product areas, including life, car, home contents, health, community, legal protection and dog insurance, as well as savings products. Santalucía’s website lists the agency on Avenida Comte Sallent in Palma. For choosing the right cover, a personal consultation is often the simplest route.
Is English spoken at Agencia de Santalucía Seguros in Palma?
Reviews mention that English is spoken at the agency. Several staff members are also named in customer feedback for clear explanations, including Marga, Maria Rueda, Fernando, José María Palencia, Pablo Cosin, Carolina Fernández Alcaraz, Joan Lacomba, Laura and Nancy. If you would like to be advised in English, a quick call beforehand can help.
What is the Google rating for Agencia de Santalucía Seguros in Palma?
The agency has a Google rating of 3.5 stars based on 129 reviews. That gives an idea of the amount of feedback, but it does not replace a personal consultation. For specific questions about policies or documents, contacting them on +34 913 652 424 or via the website is the most direct option.
Reviews
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Location
Avinguda del Comte de Sallent, 23, 07003 Palma
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