Centre de Salut del Rafal Nou is a public health centre in Palma, on Carrer del Mestre Perosi 13. Appointments can require 2 weeks, a month or more of advance booking, and phone calls may go unanswered for 20 minutes, 7 hours or more than 60 attempts. Emergency visits have involved waits of 1.5 to almost 2 hours, while scheduled appointments have started 40 minutes late. In-person visits are often used when phone contact fails.
Frequently Asked Questions
How easy is it to reach Centre de Salut del Rafal Nou by phone, and is it better to go in person?
Several reviews mention that phone contact can be difficult, with calls taking more than 20 minutes or requiring many repeated attempts. Because of that, some people go to the centre in person to ask about appointments or information. The main phone number is +34 971 22 00 00.
How far in advance do you usually need to book an appointment at Centre de Salut del Rafal Nou?
Reviews mention very different waiting times: around 2 weeks in some cases, about 1 month in others, and longer depending on the service. One specialist appointment was reported as taking 9 months. If you need a specific service, it is best to check early and book as soon as possible.
Does Centre de Salut del Rafal Nou offer same-day urgent appointments?
According to reviews, urgent cases are sometimes seen the same day, but waiting times can vary a lot. Reported examples include an emergency appointment nearly 2 hours later and another with a 1.5-hour wait. In some cases, people were redirected to another centre or hospital.
What are the opening hours of Centre de Salut del Rafal Nou?
The exact opening hours should be checked on the official IB-Salut website, as they can vary by service. Reviews mention that the centre was open from 8:00 in the morning, and on one day the outside doors were already closed at 19:45 even though 20:00 had been expected. For up-to-date times, it is worth calling +34 971 22 00 00.
How does reception and registration work at Centre de Salut del Rafal Nou?
Reviews indicate that reception is usually the first step for appointments and information. Some people describe the front desk process as clear and helpful, especially when they go there in person. It is practical to have your ID and health card ready and to allow extra time if the centre is busy.
Are there regular doctors at Centre de Salut del Rafal Nou, or are substitutes common?
Several reviews mention that substitute doctors are used at times, depending on the period. At the same time, individual doctors are named in reviews, including Dr Romina Bianchi, Dr Malagueda and Dr Francisca Comes. If you need a specific doctor, it is sensible to check when booking.
What are the waiting times like once you arrive at Centre de Salut del Rafal Nou?
Reported waiting times vary: one scheduled appointment involved a 40-minute wait, an urgent appointment 1.5 hours, and another nearly 2 hours. For specialist care, much longer delays were also mentioned, including 9 months for traumatology. If timing matters, it is wise to allow extra time.
