Familypool
Located in Badia Gran, Familypool specializes in pool services and boasts an impressive Google rating of 4.9 from 58 reviews. The company provides a range of services including installation, maintenance, and repair of pools. Customers can rely on Familypool for expert assistance with their pool needs. For more details and to schedule an appointment, visit their website.
Frequently Asked Questions
How quickly does Familypool respond in emergencies or urgent pool cases?
According to customer reviews, Familypool often responds very quickly, sometimes within minutes or on the same day. In one documented emergency, they replied by WhatsApp on Monday morning, visited on Monday evening at 8:30 p.m., sent a quote on Tuesday morning, and installed a new pump by 12:00 p.m. that day.
Does Familypool only do maintenance, or also leak detection and repairs?
Familypool offers both maintenance and repairs, according to the business description and reviews. Customers mention leak detection, pipe repairs, and replacement of pumps, probes, pH systems, skimmers and LED lights. One review specifically refers to two leaks, two skimmers and two LED lights being handled in the same job.
Can Familypool convert pools to saltwater or salt electrolysis systems?
Yes. Reviews mention several saltwater and salt electrolysis conversions. One chlorine-to-saltwater conversion was completed in 4 days, including weekend work. Another leak repair plus salt electrolysis conversion was finished within a week.
How long do typical repairs or renovations take at Familypool?
Timings vary by job, but reviews give several concrete examples. A faulty probe and pH pump were replaced within 2 business days. In one emergency, a new pump was installed the same day and the pool was working again 2 hours later. Larger conversions were completed in 4 days or within 1 week.
Is Familypool available outside normal business hours?
Yes, several reviews mention work outside standard office hours. Documented visits include a Monday evening appointment at 8:30 p.m., work on a Sunday, and weekend jobs. One customer also mentioned an emergency in Mallorca at 36°C on a Sunday. WhatsApp appears to be a common contact channel for urgent cases.
Does Familypool provide clear explanations and quotes before starting work?
Yes. Customers report clear diagnoses, understandable explanations and quotes before work begins. In one case, after an inspection, a price of around €2,500 was given for replacing parts. Several reviews also mention before-and-after photos and WhatsApp updates, which help customers follow the process step by step.
Does Familypool provide ongoing pool maintenance throughout the year?
According to one review, Familypool works year-round and handles both maintenance and repairs. That fits the business description, which includes installation, upkeep and repair services. For recurring visits or seasonal care, it is best to ask directly via the website or by phone on +34 633 843 405.
Reviews
Google…
Location
Carrer de Cristòfor Colom, 36, 07609 Badia Gran
Open in Google Maps