GLS is a transport company in Palma, at Carrer Gremi de Forners 31, b2. Parcels are often delivered on time, and some arrive 1 day early; tracking updates are sent by email and sometimes WhatsApp. Drivers frequently call before delivery, may leave a parcel at the door or redirect it to a nearby collection point, and some deliveries require a signature or PIN. The depot is not always easy to reach by phone.
Frequently Asked Questions
How can I contact GLS in Palma by phone?
GLS can be reached on +34 971 76 37 37. The company is based in Palma, Baleares, and provides transport and logistics services for national and international shipments. Further contact and service information is available on https://gls-group.com/ES/.
Can I track my GLS shipment online in Palma?
Yes, customer feedback indicates that GLS sends status updates frequently by email and sometimes via WhatsApp. Several reviews mention real-time tracking with current delivery status information. Use your tracking number on the GLS website to check the latest update.
Does the driver call before delivery?
Several customers report that the driver calls or contacts them before delivery to check whether someone is at home. This is especially useful for door-to-door deliveries. If nobody is available, feedback suggests the parcel may be rescheduled for another day or redirected to a collection point.
What happens if I am not home when GLS delivers?
According to customer feedback, GLS may redirect the parcel to a collection point, a depot, or a different delivery day depending on the case. Some customers also mention changing delivery to a nearby pickup point. If you are away, it is worth checking the tracking updates, as they often show the next step.
Do I need to sign, show ID, or provide a PIN for GLS delivery?
Depending on the shipment, delivery may require a signature or identity check. One customer also reported that the driver asked for a PIN, and another mentioned handover with ID verification. The exact confirmation needed appears to depend on the shipment and delivery process.
Can I change GLS delivery to a pickup point?
Yes, several reviews mention that delivery can be redirected to a pickup point or collection point. This is especially practical if the address is outside the delivery area or nobody is home. In some cases, collection was arranged at a depot or even in another town.
How punctual is GLS delivery in Palma?
The available Google rating is 4.7 out of 5 based on 1,346 reviews, and several customers report on-time deliveries. Some even mention parcels arriving one day early. There are also isolated reports of significant delays, so tracking updates and delivery windows are important.
Where is GLS located in Palma and can I collect parcels there?
GLS is based in Palma, Baleares, and some customers report travelling to Marratxí to ask for information or collect a parcel. One collection point was described as about 12 minutes by car from home or work. Check opening times in advance, as one customer noted a difference between the email/website hours and the actual closing time.
