Grúas Palma is a towing and roadside-assistance company in Palma, at Carretera vieja de Bunyola 5. Reported call-outs ranged from a 5-minute arrival after a 40-minute WhatsApp estimate to waits of around 2 hours, and one case involved a motorcycle for an Allianz accident report. Debit card payment was confirmed. For some jobs the vehicle is taken to the depot rather than the requested garage, and Sunday or weekend cover can be limited.
Frequently Asked Questions
How quickly can Grúas Palma arrive on site?
According to customer reviews, the initial estimate was often 30 to 40 minutes, while the actual arrival time ranged from 5 minutes to about 2 hours depending on the job. In one case, Grúas Palma arrived in 5 minutes after a WhatsApp estimate of 40 minutes. For urgent jobs, it is worth asking for the current waiting time directly.
Does Grúas Palma take the vehicle directly to the destination I want?
Not always. Several customers reported that the vehicle was taken first to the depot or workshop rather than directly to the requested destination. In one Sunday case, the tow was only carried out to the depot, and release happened on Monday. It is best to confirm the destination in advance by phone on +34 971 750 005.
Can I travel in the tow truck with the driver?
The available reviews do not give a consistent answer on this point. Several cases describe the vehicle transport itself, but not whether a passenger could ride along. It is best to ask Grúas Palma directly before the job starts so the arrangement for your specific case is clear.
Which vehicles and special cases does Grúas Palma handle?
The reviews show that Grúas Palma has handled not only cars, but also motorcycles and special cases. Examples mentioned include a flat battery, a locked car with the keys inside, and a job arranged through an insurer such as Allianz. One customer also noted that a crane truck with a boom was refused for a specific request.
Which payment methods are accepted?
At least one review confirms payment by debit card. The verified information available here does not provide confirmed details about other methods such as cash or credit card. If you need a specific payment option, it is sensible to confirm it in advance by phone on +34 971 750 005.
Is Grúas Palma available at weekends and on Sundays?
Yes, there are weekend and Sunday jobs, but the options can be limited depending on the destination and the type of tow. One review said that on Sunday only transport to the depot was possible. Another case was not available until after 36 hours. For time-sensitive jobs, it is best to check availability directly.
How is communication with Grúas Palma, including in English?
Several reviews mention phone and WhatsApp contact with ongoing updates, for example about arrival time or the vehicle’s location. At the same time, at least one case reported that English phone support was not available. If you prefer to communicate in English, it is sensible to check this in advance and confirm key details in writing via WhatsApp.
What are Grúas Palma’s contact details?
Grúas Palma is based in Palma and can be reached via the website https://www.gruaspalma.com/es/. For direct enquiries, the phone number is +34 971 750 005. Reviews also mention WhatsApp messages for location and arrival updates, which can be useful when coordinating a job.
