Hertz
Hertz is a car rental office at Son Sant Joan Airport in Palma de Mallorca. Pick-up times range from 2 minutes to more than 3 hours, and some customers found only 2 or 3 counters open out of 6 to 10 desks. The usual deposit is €300, while extra insurance offers are reported at €200 for 4 days up to €600. For collection and return, it is advisable to photograph or film the car, as parking areas can be dark and the return check can take 2 to 5 minutes when smooth.
Frequently Asked Questions
Where is Hertz located at Palma de Mallorca Airport?
Hertz is located at Son Sant Joan Airport in Aereport de Son Sant Joan, Palma de Mallorca. Being at the airport makes it convenient for collecting the car after arrival and returning it before departure. Several reviews mention that, when the desk is not busy, the return process can take around 2–5 minutes.
How long does pickup at Hertz usually take?
Pickup times at Hertz vary a lot. Review data shows waits from 2–3 minutes to over 3 hours, with many customers mentioning 40–90 minutes and some around 1–2 hours. A few reviews also note that only 2–3 counters were open even when 6–10 desks existed. Arriving early can help reduce waiting time.
What happens if my flight is delayed or I arrive late?
Review data suggests the car may not be held indefinitely after the booked time. One customer reported the vehicle was kept for no more than 4 hours, and another was charged €60.50 for arriving 1 hour late. If your flight changes, contact Hertz as early as possible and keep your booking details handy.
What deposit and extra charges are mentioned for Hertz?
Review data repeatedly mentions a standard deposit of €300. Additional charges reported by customers include insurance, extra driver, young driver, fuel, service fees and damage charges, with examples ranging from €148 to over €500. One review also mentioned a €3 handling fee for a scratch. It is worth checking the rental terms carefully at the counter.
How are damage checks handled at pickup and return?
Many reviews suggest photographing or filming the car before leaving and again on return. This is useful because the parking area is sometimes described as dark or poorly lit, and damage charges reported in reviews include €160.50, €221 and €390.50. If possible, ask to see the damage report before signing.
What vehicle types and conditions are mentioned for Hertz?
Reviews mention both nearly new and very clean cars, with mileage examples of around 1,500 km, 7,000 km, 25,000 km and 50,000 km. Some customers also report receiving an upgrade or a different category, such as a Mini Cooper, Ford Puma, BMW X1 or a new Fiat 500. Availability can vary depending on the booking and time of day.
How can I contact Hertz and are official opening hours available?
The official website for this location does not list opening hours; it instead points to reservations, specials and 24/7 customer support. The phone number is +34 971 000 041. Reviews also mention the desk being open very late, even around 1:00–2:00 AM in some cases. For current times, a quick call is advisable.
Reviews
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Location
Disseminat Aeropuerto son Sant Joan, 07611 Aereport de Son Sant Joan
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