Hotelopia
Located at Aereport de Son Sant Joan in the Balearic Islands, Hotelopia is a travel agency with a Google rating of 2.5 based on 56 reviews. The agency specializes in assisting travellers with accommodation bookings and other travel-related services. Whether you are planning a short getaway or a longer trip, Hotelopia can help you organize your travel needs effectively.
Frequently Asked Questions
How reliable is a Hotelopia booking in the hotel system?
According to several customer reports, a booking was not always visible in the hotel system even after payment and confirmation. In some cases, an alternative room or hotel had to be arranged on arrival, and extras such as parking or late check-out were not always known to the property. Keep your confirmation and payment receipt handy when travelling.
How do cancellation and refunds work with Hotelopia?
The available feedback mentions different timelines: one refund was processed and arrived within 5 days, while other replies took 10 days, 3 weeks, or even a month. There are also reports of fees being applied despite a “free cancellation” booking. Check the cancellation terms carefully before confirming.
How quickly does Hotelopia customer service respond?
The feedback shows response times of 10 days, 3 weeks, and in one case even a month. Several customers also reported that phone and email contact was difficult; addresses mentioned include headoffice@hotelopia.com and complaints@hotelopia.com. If your case is urgent, send all booking documents with the first message.
Can Hotelopia create duplicate bookings or double charges?
The available reports include one case where the card was charged twice within 4 minutes, resulting in duplicate bookings. If you book online, check your bank statement and confirmation email straight away. If anything looks wrong, note the booking reference, date, and amount immediately.
Which extras such as parking or late check-out are confirmed with Hotelopia?
One report listed parking at €9 per day, and another booking mentioned parking and late check-out as included. At the same time, there was a case where the hotel did not have those extras on record. It is best to check all add-ons in writing on the confirmation and show them at check-in.
Is it safe to book close to departure with Hotelopia?
The feedback includes cases where bookings were cancelled on the day of arrival or shortly before travel. One example mentions 4 nights in Thailand for €401, followed by €250 for an alternative hotel. If you book at short notice, check the confirmation immediately and save the hotel’s direct contact details separately.
What contact details and languages are known for Hotelopia?
Hotelopia is based at Aereport de Son Sant Joan in the Balearic Islands; the website is hotelopia.com and the phone number is +34 919 49 52 25. Some feedback mentions support only in English. If you write in German, Spanish, or Catalan, keep the message short and include your booking reference.
Reviews
Google…
Location
Camí de Son Fangos, 100, 5ª, 07007 Aereport de Son Sant Joan
Open in Google Maps