Kenay Home is a furniture shop in Palma, at Carrer de Josep Anselm Clavé, 12. Reviews mention a sofa priced at €1,700, a wardrobe at €2,500 and a sideboard at €989. Delivery promises of 48 hours, 35 days or 1 month were reported to stretch to 2 to 5 months, and some orders still carried shipping or assembly charges. Damage claims may need to be reported within 48 hours.
Frequently Asked Questions
According to several verified customer reports, furniture orders can take 2 to 5 months, with some deliveries mentioned at 3 months or more. One sofa promised in 1 month arrived after 2.5 months. Before buying at Kenay Home, it is worth checking the lead time for the exact item, as some products are made to order.
According to several verified customer reports, furniture orders can take 2 to 5 months; individual deliveries were mentioned as taking 3 months or more. A sofa that was advertised for 1 month arrived after 2.5 months. Before buying from Kenay Home, check the delivery time for the specific item, as some products are made to order.
Customer reports indicate that the Palma store shows only a limited part of Kenay Home’s online range. Several buyers note that the display area is smaller than the catalogue on the website. If you are looking for a specific model, it is sensible to check the website first or call +34 971 591 240 before visiting.
According to customer reports, the store in Palma shows only a limited part of the online range. Several buyers mention that the display is smaller than the catalogue on the website. If you are looking for a specific model, it is worth checking https://kenayhome.com/es/ in advance or calling +34 971 591 240.
Not always. Verified reviews mention extra charges such as €32 for sofa removal, €57.99 to schedule a chair delivery, and an additional €80 when an item was added the next day. Some in-store purchases also incurred shipping fees. It is best to ask in advance about delivery, assembly and any extra costs.
Not always. Verified reviews mention extra charges, such as 32 € for sofa disposal, 57,99 € for arranging a chair delivery, and 80 € for adding an item to an order afterwards. Shipping costs were also charged for purchases made in the shop. Ask in advance about delivery, assembly and all additional costs.
Several verified reports mention missing parts, damaged items or follow-up replacements. One customer states that visible damage must be reported within 48 hours, so it is wise to inspect the delivery immediately and take photos. With Kenay Home, checking the packaging, parts and finish on arrival is a practical step.
Several verified reports mention missing parts, damaged goods or follow-up deliveries. One customer states that visible damage must be reported within 48 hours; therefore the delivery should be checked immediately and everything photographed. At Kenay Home, it is sensible to inspect the packaging, parts and surface as soon as the item arrives.
Customer reports describe mixed accessibility: some mention slow email replies, while others say the phone line does not answer or goes to voicemail. The listed number is +34 971 591 240. If your query concerns a specific order, it helps to have the order number, date and photos ready.
Customer reports describe accessibility differently: some mention slow email replies, while others say the phone line does not answer or goes to voicemail. The listed phone number is +34 971 591 240. If it concerns a specific order, it is best to have the order number, date and photos ready.
Several verified reviews describe returns and refunds as limited, especially for certain items or made-to-order pieces. One case mentions a refund with a €40 deduction for shipping costs. Before buying, it is sensible to check the return terms on the website and ask for written confirmation if you need a deadline or exception.
Several verified reviews describe returns and refunds as limited, especially for certain items or special orders. One case mentions a refund with a 40 € deduction for shipping costs. Before buying, it is worth checking the return conditions on the website and getting written confirmation if you need a deadline or an exception.
Kenay Home in Palma is mentioned in reviews for advice on room planning, colours and materials, so bringing measurements and photos of your space can be useful. As delivery windows can be broad, one example given was 11:00 to 16:00, so it helps to be reachable on the day. The Google rating is 3.3 from 238 reviews.
Kenay Home in Palma is mentioned in reviews for advice on room planning, colours and materials, so it can be useful to bring measurements and photos of the room. As delivery windows are sometimes broad, for example 11:00 to 16:00 was mentioned, you should be reachable when a delivery is due. The Google rating is 3.3 from 238 reviews.
