Located in Palma, Massanella - Grupo Saltoki operates in the 'other' category. It holds a Google rating of 4.1 based on 170 reviews, indicating a solid reputation in the area. The company provides various services tailored to meet customer needs. For more details, visit their website.
Frequently Asked Questions
Can I check stock, materials or prices by phone before visiting?
According to several customer reviews, phone enquiries for stock, materials or prices are only limitedly useful. For specific details, visitors are often advised to go directly to the Palma branch. The Google rating is 4.1 from 170 reviews. That usually makes it easier to confirm availability and pricing on site.
Do I need a customer or trade account to get information or service?
Reviews mention that the information provided can vary depending on whether you have a customer or trade account. If you are visiting as a private customer, it can help to bring documents or item references with you. Massanella - Grupo Saltoki is described as a point of contact for both professionals and non-professionals. For specific orders, an in-person visit often helps.
How long does it usually take to be served or to complete a return?
Reviews show that waiting times can vary quite a bit depending on how busy it is. One customer reported waiting 45 minutes to be seen for an exchange. It is therefore sensible to allow extra time for collections and returns. Arriving earlier in the day can make the process easier to manage.
Is there parking on site?
Several customers mention that parking on site is easy. That is practical if you are collecting larger materials or spare parts. The premises are described as spacious, which can make access simpler. At busier times, it is still worth allowing a little extra time for arrival.
Does Massanella - Grupo Saltoki stock specific building and plumbing items?
Reviews mention tiles, sanitary products, spare parts and construction materials. One customer was looking for 40x40 tiles, while another needed 4 linear metres of paving stones measuring 15 x 15 cm. A WALLBOX electric car charger was also found there. The range therefore appears to include hard-to-find items as well.
How reliable are collection, delivery and orders?
Customer reports show that collections and deliveries can be organised with varying consistency. One order was promised within a maximum of 8 weeks but arrived after more than 3 months. Another case involved a furniture item missing for 3 months and only noticed after a phone call. For important deadlines, a written confirmation is sensible.
Can I get help in English or another language?
Several reviews mention that staff help with questions and explain products clearly. At the same time, it is recommended to speak in person for more complex matters, as phone information can be limited. If you need support in English or another language, it helps to bring key terms or item numbers with you. That can make one-to-one clarification quicker.
Are prices displayed, or do I only find out the final price at the till?
Feedback mentions that prices are not always shown on the shelves. As a result, the final price may only be confirmed at the till or after asking directly. For quicker comparison, it helps to bring item numbers or measurements with you. That makes it easier to ask about the exact product on site.
