Meet & Assist - Aeropuerto Palma de Mallorca (PMI)

Name: Meet & Assist - Aeropuerto Palma de Mallorca (PMI)
Address: Concourse A, Aereport de Son Sant Joan, Baleares, 07611, ES
Telephone: +34 628 70 65 57
Rating: 3.8

Other ServicesAereport de Son Sant Joan3.8(16)Google

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This is not my business

Meet & Assist at Palma de Mallorca Airport (PMI) is a personal assistance service offered by Aena at Concourse A of the airport.

The Service

Meet & Assist is designed for travellers who'd like a dedicated escort through Palma Airport. The service can be booked via the Aena VIP portal and is provided directly at Concourse A.

Where to Find It

The meeting point is at Concourse A of Aeroport de Son Sant Joan — the official address of Palma de Mallorca Airport (PMI) — in 07611 Platja de Palma i Pla de Sant Jordi.

What Travellers Say

Reviews are mixed. Some praise the service for its efficiency and quality, whilst there is also a documented complaint regarding lost and damaged items on the security scanner belt, alongside concerns that the complaints process did not function as expected in that instance.

Facilities & services

Accessibility

EntranceParkingRestroom

Good to know

Website available in

EnglishSpanish

Frequently Asked Questions

How do I book Meet & Assist at Palma Airport?

The service can be booked through the Aena VIP portal at serviciosvip.aena.es.

Which terminal or area does the escort service meet you at?

The meeting point is at Concourse A of Aeroport de Son Sant Joan (PMI).

What should I do if items are damaged or go missing at the security checkpoint?

Any complaint should be submitted directly to Aena. The on-site complaints process can be difficult to navigate, so it's advisable to lodge your complaint in writing via the official Aena channels.

What does the service include?

The service includes a welcome and assistance during departure, arrival or transit by Meet & Assist staff.

Who can use the service?

The service is exclusively for passengers with a valid travel ticket.

How far in advance must the service be purchased?

The service must be purchased at least 72 hours in advance.

Reviews

Google

Location

Map data © OpenStreetMap contributors

Concourse A, 07611 Aereport de Son Sant Joan

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