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Meet & Assist - Aeropuerto Palma de Mallorca (PMI)
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Description
Meet & Assist at Palma de Mallorca Airport (PMI) is a personal assistance service offered by Aena at Concourse A of the airport.
The Service
Meet & Assist is designed for travellers who'd like a dedicated escort through Palma Airport. The service can be booked via the Aena VIP portal and is provided directly at Concourse A.
Where to Find It
The meeting point is at Concourse A of Aeroport de Son Sant Joan — the official address of Palma de Mallorca Airport (PMI) — in 07611 Platja de Palma i Pla de Sant Jordi.
What Travellers Say
Reviews are mixed. Some praise the service for its efficiency and quality, whilst there is also a documented complaint regarding lost and damaged items on the security scanner belt, alongside concerns that the complaints process did not function as expected in that instance.
Facilities & services
Accessibility
EntranceParkingRestroom
Good to know
Website available in
EnglishSpanish
Frequently Asked Questions
How do I book Meet & Assist at Palma Airport?
The service can be booked through the Aena VIP portal at serviciosvip.aena.es.
Which terminal or area does the escort service meet you at?
The meeting point is at Concourse A of Aeroport de Son Sant Joan (PMI).
What should I do if items are damaged or go missing at the security checkpoint?
Any complaint should be submitted directly to Aena. The on-site complaints process can be difficult to navigate, so it's advisable to lodge your complaint in writing via the official Aena channels.
What does the service include?
The service includes a welcome and assistance during departure, arrival or transit by Meet & Assist staff.
Who can use the service?
The service is exclusively for passengers with a valid travel ticket.
How far in advance must the service be purchased?
The service must be purchased at least 72 hours in advance.
Reviews
GoogleLocation
Map data © OpenStreetMap contributors
Concourse A, 07611 Aereport de Son Sant Joan
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- Publicly accessible sources, particularly company websites and Google Business Profiles.
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- Providing a public business directory and matching suitable customer requests.
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- Mallorca.com; full contact details are provided in the privacy policy.
The policy also explains the processing and your rights.
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Is this your business?Take over listing
Is this your business?Take over listing
Is this your business?Take over listing