NACEX is a transport company in Palma, at C/ de Miquel dels Sants Oliver 19. Review details mention delivery promises of 24 hours, 24–48 hours and 7–10 days; some parcels arrived after 4, 5 or 7 days, while one Valencia-to-Palma shipment reached its destination by 11:00 on Monday after being sent on Friday. Pick-up has also been directed to an office in an industrial estate, and phone support was reported as available until 20:00, with waits of up to 18 minutes.
Frequently Asked Questions
How reliable is delivery with NACEX in Palma?
Reviews mention delivery promises of 24 hours, 24–48 hours, or 7–10 days. There are also reports of parcels arriving after 4, 5 or 7 days, and one shipment to Japan still being in Germany after more than 3 weeks. For time-sensitive items, it is worth checking the tracking closely.
What happens if I am not at home for delivery?
Several reviews mention delivery attempts being marked as “not home” or “failed”, even when someone was waiting in. In some cases, the parcel is then redirected to a branch or industrial estate for collection. It is useful to check tracking updates and SMS messages straight away.
Can I collect my parcel from a NACEX branch?
Yes, reviews indicate that collection from a branch or pickup point is possible. However, the exact location is not always shown clearly; some customers had to go to another office, in one case more than 10 km away. A practical tip is to confirm the address by phone before travelling.
How easy is it to reach customer support by phone?
Reviews describe mixed phone availability: some people waited 12 or 18 minutes, while others had to call 5 or 6 times before getting through. There are also notes that phone support was available until 8:00 pm, with one caller starting at 7:30 pm. For urgent issues, calling earlier in the day may help.
Can I change the delivery address after dispatch?
According to reviews, redirection to another address or pickup location is possible in some cases, but it is not always shown clearly in tracking. There are also examples of parcels being sent to another branch or to a location more than 10 km away. The best approach is to request the change directly with the tracking number through NACEX.
What are NACEX Palma’s opening hours?
Reviews mention different times: one customer was told to collect a parcel at 7:00 pm, and another said phone support was available until 8:00 pm. Because branch hours can vary, it is sensible to call ahead before visiting. That also helps confirm whether collection is only available at a specific site or industrial estate.
How much do express shipments with NACEX cost?
Reviews mention express shipping prices of €15 and €19, and one case where the price increased by €10. The final cost appears to depend on route, weight and service type. For NACEX, it is sensible to request a quote in advance using the parcel details and destination.
