Neksus: Telefonía y móviles is an electronics shop on Avenida Príncipes de España 5 in Alcúdia, Mallorca. It handles SIM cards, mobile phones, line faults, fibre, TV, ownership changes and device setup, with staff such as Patricia, Angela and Alejandro named repeatedly. Several customers were helped within minutes and left with a working phone; one case involved a 15-minute wait on automated phone support before reaching a person. The shop can assist in English and has stayed open beyond its schedule to finish a case.
Frequently Asked Questions
Can Neksus: Telefonía y móviles solve mobile, SIM and line issues in store?
Yes, several customers report that mobile, SIM and line issues are handled in store. In some cases, the phone was working again within minutes. The shop is also used for device setup, plan changes and contract updates. It has a Google rating of 4.7 from 268 reviews.
Is English spoken at Neksus: Telefonía y móviles?
Several customers mention being helped in English, which is useful for non-Spanish speakers. The shop appears to assist both locals and visitors. If you are staying only a short time, you can explain your SIM or data needs in store. The phone number is +34 971 54 85 71.
Can I get a prepaid SIM or a plan for a short stay at Neksus?
Yes, customers report that prepaid SIMs and suitable options for short stays are available. One review says the staff explained choices based on length of stay and data usage. That is useful if you are on Mallorca for only a few days or weeks. It helps to bring ID and your current device.
Does Neksus: Telefonía y móviles help with phone setup, transfers or changing devices?
Yes, several reviews mention help with setup, configuration and transferring apps and passwords. One case notes a service charge of 6 euros for that transfer. Device changes and SIM setup are also mentioned. If you are switching phones or need help after a move, this can be handled in store.
Can Neksus handle contract changes, ownership transfers or renewals?
Yes, customers mention line changes, ownership transfers and contract renewals as services handled in store. That is useful if a line needs to be moved to another person or a contract needs updating. One review also mentions an extra 80 euros charged over 4 months after a service change. It is sensible to ask for the exact terms in advance.
Should I expect a wait at Neksus, and is there somewhere to sit?
Some customers report waiting times, while others were helped within minutes. One review also says there was nowhere to sit while waiting. If you have a specific issue, it can help to arrive early or call ahead. The phone number is +34 971 54 85 71.
How can I contact Neksus: Telefonía y móviles later if the issue is not fixed immediately?
Customers mention follow-up via WhatsApp and by phone, although not every message was answered right away. For direct questions, the number +34 971 54 85 71 is available. One case mentions about 15 minutes on automated phone support before reaching a person. If possible, keep your case number or documents handy.
