Neksus: Telefonía y móviles
Neksus: Telefonía y móviles is a mobile phone and telecom shop on Carrer Aragó 12 in Palma. It handles SIM swaps, line transfers, contract changes and new phone purchases; several customers had problems solved in the shop after phone support failed. Waiting can be long, with reports of 45 minutes and only 1 staff member serving, and some requests need in-person follow-up. Amazon/Celeritas returns are also mentioned.
Frequently Asked Questions
Can Neksus: Telefonía y móviles help directly in the shop with SIM swaps, line transfers or number porting?
Yes, reviews repeatedly mention that Neksus: Telefonía y móviles in Palma handles SIM swaps, line transfers and number porting on site. Several cases were resolved directly in the shop, sometimes after earlier problems with customer service. For more complex procedures, a follow-up appointment or further clarification may be needed.
How long do you normally have to wait at Neksus in Palma?
Waiting times can vary. One review reported a 45-minute wait because only 1 person was serving, while another customer spent about 1 hour in the shop as several matters were being dealt with. If you only have a quick errand, it is therefore sensible to go earlier in the day.
Do you have to go in person for matters at Neksus: Telefonía y móviles?
For many matters, an in-person visit seems useful. Reviews mention that issues such as SIM problems, contract changes or number transfers were resolved directly in the shop after phone or online channels were not sufficient. For simple queries, calling +34 971 465 078 may be helpful first.
Does Neksus also offer phone purchases, contract changes and upgrades?
Yes, customer feedback shows that Neksus: Telefonía y móviles also handles new phone purchases, contract changes and upgrades. Some reviews also mention help with finding a better tariff or adjusting existing lines. One specific case mentions a package for 2 lines plus Wi‑Fi for €55.
Can you handle returns or repair cases at Neksus?
Reviews mention that Neksus: Telefonía y móviles can help with returns, exchanges and warranty-related matters. Some customers also report cases being escalated to a supervisor or dealt with via a later callback. If you bring a device, a physical ID is advisable; one review says a digital ID was not accepted.
Does Neksus: Telefonía y móviles accept Amazon or Celeritas returns?
Several customers mention that this location handles Amazon and Celeritas returns. As such services can vary depending on the parcel or acceptance rules, it is practical to bring the return label and an ID. If you only plan a quick drop-off, a short call to +34 971 465 078 beforehand may save time.
Are there any costs, deposits or extra fees to watch out for at Neksus in Palma?
Reviews mention a few amounts that may be relevant depending on the contract: a €30 deposit for a reservation or purchase, a bill of around €120 instead of the expected amount, and later €15 for insurance. Another case mentioned a final payment of over €300 after 2 years of financing. It is worth checking all terms in writing on site.
Where is Neksus: Telefonía y móviles in Palma and how do you get to the shop?
Neksus: Telefonía y móviles is in Palma, and several reviews mention Aragón Street as the location area. No website is listed, so contacting them directly by phone on +34 971 465 078 is the most reliable way to confirm up-to-date details. If you are coming by car or bus, it is sensible to confirm the exact address by phone first.
Reviews
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Location
Carrer Aragó, 12, 07006 Palma
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