Oficina Municipal d'Informació al Consumidor (OMIC)

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The Oficina Municipal d'Informació al Consumidor (OMIC) is the municipal consumer advice office for the city of Palma, supporting residents with complaints and claims against private businesses.

What the OMIC does

The OMIC receives, forwards and follows up on consumer complaints and claims. If you need to submit a copy of a complaint against a private company, this is the right place to come. Cases are handled thoroughly and efficiently, and submitted claims have been successfully resolved in a number of documented instances. Staff explain the next steps clearly and take the time to address individual concerns.

Where to find the OMIC

The office is located at Plaça de l'Olivar 4 in the Centre district of Palma, 07002. An appointment is required before your visit.

Facilities & services

Accessibility

Entrance

Opening Hours

Closed now— Opens tomorrow at 08:30

Monday: 08:30–14:00
Tuesday: 08:30–14:00
Wednesday: 08:30–14:00
Thursday: 08:30–14:00
Friday: 08:30–14:00
Saturday: Closed
Sunday: Closed

Opening hours according to Google, as of 15/09/2026

Frequently Asked Questions

Do I need an appointment to visit the OMIC?

Yes, an appointment is required. You will not be admitted without one booked in advance.

What kind of issues can I bring here?

You can submit consumer complaints and claims — for example, against private businesses. The office will also advise you on the steps you can take as a consumer.