Ontime Mallorca is a transport company in P.I. Son Rossinyol, Palma. Deliveries were reported for the next day, a day earlier than expected, and in one case on a Saturday around mid-morning. Review data also mentions a €20 shipping fee, a €10 charge per furniture item to carry goods from the street to the house, and assistance with a 25 kg order. In pedestrianised streets, parcels may be left at the start of the road; warehouse collection by phone was possible.
Frequently Asked Questions
How punctual is Ontime Mallorca with deliveries in Palma?
Google reviews frequently mention punctual deliveries from Ontime Mallorca. Several customers report receiving parcels the next day or even one day earlier than expected. There are also references to Saturday deliveries around mid-morning. The business has a Google rating of 4.1 from 85 reviews.
Does Ontime Mallorca call before delivery?
Several reviews mention a phone call or notification before delivery. In some cases, the team checked in first to confirm whether someone was at home before attempting the drop-off. This can be useful if you need to coordinate receipt of the parcel. Ontime Mallorca can be reached on +34 900 801 929.
What happens if you are not home when Ontime Mallorca delivers?
Reviews indicate that in some cases warehouse or branch collection could be arranged by phone if nobody was at home. One customer mentioned calling on 2 April to organise pickup from the warehouse. In other cases, the parcel was left at the depot first. It helps to have the tracking number ready when you call.
Is delivery to the front door or only to the street?
Most review comments refer to delivery to the front door or building entrance. However, one review noted a parcel being left more than 50 metres from the house because the street was pedestrianised. A fee of €10 per item was also mentioned for carrying furniture from the street into the house. If access is restricted, it is worth checking the handover point in advance.
Can parcels be collected from Ontime Mallorca’s warehouse or branch?
Yes, several reviews mention collection from the warehouse or branch when delivery could not be completed. One customer said they arranged pickup by phone on 2 April. Another reported a parcel being held at the branch for 10 days before collection. It is best to ask for the opening times and have the tracking number ready before travelling.
How easy is it to contact Ontime Mallorca customer service?
Reviews repeatedly mention that phone, WhatsApp and email are not always easy to reach. At the same time, some customers report receiving direct help with delivery or arranging collection. The contact number is +34 900 801 929 and the website is https://ontime.es/. Having the tracking number ready usually makes enquiries easier.
What should I do if a parcel arrives damaged?
Several reviews mention damaged or broken items on delivery. If you notice a problem, it is advisable to document it at handover and keep the tracking number ready. Reviews also refer to cases where a parcel was marked as delivered before it had actually arrived. Reporting the issue quickly by phone can help clarify the situation.
