Punto de Venta DHL Express is a DHL Express counter in the cargo area of Palma de Mallorca Airport, Son Sant Joan. In-person handling can take under 5 minutes, and customers are asked for a tracking number plus ID documents such as a passport or TIE card. One express shipment was quoted at 35 euros. The airport branch is described as easy to reach, with parking noted as straightforward.
Frequently Asked Questions
Where exactly is Punto de Venta DHL Express in Palma located?
Customer reviews place Punto de Venta DHL Express in the cargo area of Palma Airport, also known as Son Sant Joan. Several visitors mention that it is fairly easy to reach once you are heading to the airport complex. If you are driving, it is worth checking the route to the cargo terminal in advance.
What opening hours are mentioned for this branch?
One review states opening hours of 10:00 to 18:30. Another customer reported arriving at 14:00 and finding the branch closed, despite different hours being shown elsewhere. It is best to check the current times before you go, especially if you are travelling to the airport cargo area.
What documents should I bring to collect or send a parcel?
Several customers say they were asked for a tracking number and identification, including a passport and TIE card. At Punto de Venta DHL Express, it is sensible to have these documents ready before you arrive. That helps the counter process the parcel more quickly, often in under 5 minutes according to one review.
How long does the in-person process usually take?
One customer reported that the full in-person process took less than 5 minutes. Other reviews also describe the counter as handling collections and shipments quickly. If you want to save time, have your tracking number and ID ready before you enter Punto de Venta DHL Express.
Is parking available nearby?
One reviewer mentions that parking is available nearby, and another describes the drive to the airport branch as straightforward. Because Punto de Venta DHL Express is located in the airport cargo area, it is sensible to allow a little extra time for access and parking. Checking the signs for the cargo terminal before you arrive can help.
Can I be helped if I do not speak much Spanish?
Several reviews describe the staff as helpful and patient when there is a language barrier. One customer noted that Spanish support was limited, but the process still worked with assistance. It can help to bring key details in writing, such as your tracking number, name and ID number, when visiting Punto de Venta DHL Express.
What happens if home delivery fails?
Several customers report that failed home deliveries are often redirected to a pickup point rather than being delivered again. In some cases, parcels were stored for collection instead of being redelivered. If you are expecting a parcel, it is worth checking the tracking regularly and keeping an eye on any delivery updates.
Can I contact Punto de Venta DHL Express by phone?
Several reviews mention that phone calls are not always answered, with waits of 10 to 15 minutes reported without a response. One customer also referred to a 902 number, which is a paid-rate line. If you need a quick answer, visiting the counter in person may be the more practical option.
Reviews
Google
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Location
Aeropuerto de Son San Juan Terminal de Carga Zona Sur Edificio DHL, 07611 Palma
