UPS Mallorca is a transport and parcel service in Palma, at Vial San Jose, 36L. Several customers report express parcels taking 2 to 3 days on paper but around 1 week in practice, and one shipment arrived 3 days after the guaranteed date. At the Palma office, waits of 10 to 30 minutes were reported, with only one person serving customers at times. The depot is in an industrial area and can be difficult to locate.
Frequently Asked Questions
Does UPS Mallorca really deliver to the door in Palma?
UPS Mallorca does offer deliveries in Palma, but several customer reports indicate that parcels are not always brought directly to the door. In some cases, items were redirected to a collection point or a nearby business. If your address is hard to find, full address details and a clearly visible house number are especially important.
Does UPS Mallorca call or ring before marking a delivery as failed?
According to customer reports, a call or doorbell ring before a failed delivery is not always reliable. Several parcels were marked as attempted delivery even when someone was at home, with time windows changing from 9:45 am–1:45 pm to “until end of day”. It is worth checking tracking and notifications regularly.
How reliable are express shipments with UPS Mallorca?
UPS Mallorca offers express shipments, but reported transit times vary. Reviews mention deliveries taking around 1 week instead of the expected 2–3 days, and one express parcel arrived 3 days after the guaranteed date. For urgent items, it is sensible to monitor tracking closely and allow extra time.
Can a failed delivery with UPS Mallorca be rescheduled online or by phone?
For UPS Mallorca, customers report mixed options, but not always a straightforward online solution. Several people had to call or go in person to the depot to resolve a delivery issue. Phone support can also take time: one customer waited more than 2 hours without a clear answer, another gave up after 15 minutes on hold.
Where is the UPS Mallorca depot in Palma and how do you find it?
The UPS Mallorca depot is in Palma, in an industrial area; several customers describe the access as a passageway in a business park. Notes from reviews also mention potholes on the access road, so driving carefully is advisable. If it is your first visit, allow a little extra time to find the entrance.
What are the opening hours of UPS Mallorca, and is it open on Saturdays or Sundays?
Opening hours can vary, and reviews mention different times. One customer was still served on Friday at 7:30 pm, while another saw a temporary sign saying “closed at 4:00 pm” even though the depot was open. Some collection points were reported closed on Saturday and Sunday, so a quick call on +34 900 102 410 is sensible before visiting.
How long do you usually wait at the UPS Mallorca office in Palma?
Waiting times at the Palma office can vary depending on demand. One review mentions a wait of around 30 minutes because only one person was serving customers; another reports about 10 minutes for phone confirmation after handing in a parcel. If possible, visit outside busy periods to save time.
