Business participation terms
1. Scope and provider
1.1 These terms govern your business’s participation in the Mallorca.com Pass, a service of MenzeMedia.de GmbH, Am Wunderhügel 27, 58644 Iserlohn, Germany, support@mallorca.com (“we”).
1.2 They apply only to businesses, not to consumers. Whoever accepts them confirms that they are authorised to represent the business.
2. Participation and costs
2.1 Participation is free: no fee, no commission, no cost per guest.
2.2 We pay you nothing for redemptions; you bear the discount.
2.3 There is no minimum term and no notice period.
3. Offers
3.1 For each offer, you choose one of the offer types we make available during setup, for example 2-for-1 or a percentage discount. You set the content and conditions during setup; they are shown to you before publication. If we change the selection of offer types, your existing offers remain unchanged. You can publish several offers; the maximum number is shown during setup.
3.2 (deleted; see 3.1)
3.3 Offers without a discount are not possible. The discount applies to the regular final price you actually charge for the same service; you do not raise it for pass guests. Exclusions and surcharges must be clear before ordering.
3.4 With 2-for-1, the guest receives a free item of the same kind as the one bought; if prices differ, the cheaper one. There is one free item for 2–3 guests, two for 4–5, three for 6–7 and at most four from 8.
3.5 Your offer applies to the number of people stated in your offer and, for 2-for-1, according to the group rule shown there. Additional people pay the normal price.
3.6 Pass discounts cannot be combined with other discounts, promotions, set menus or voucher offers unless you state otherwise in the offer. Tips and service charges are never discounted.
3.7 You choose at least four weekdays and, if you wish, a daily time window (Mallorca local time, ending no later than midnight). We show exclusions, such as drinks, set menu or takeaway, and “Reservation required” with the offer.
3.8 You can block up to 30 individual dates. 24, 25 and 31 December, 1 and 6 January and 14 February are blocked every year by default, unless otherwise shown during setup; each default can be deselected.
3.9 You set how often a guest may use your offer within 365 days. For 2-for-1 each free item counts, otherwise each redemption; if the remaining allowance is smaller, there are correspondingly fewer free items.
3.10 (deleted)
3.11 For wellness, sport and mobility offers, the discount applies to the regular final price of the named service, class, membership fee, rental or transfer. Appointments are subject to availability. Trial and membership offers share one use per member and business, consumed when the voucher is shown. For mobility, the guest books on the provider’s terms; clause 4.4 applies to code access as it does to experiences.
4. Redemption
4.1 On site, the guest redeems in the app before ordering and shows you the live voucher with your business name, the guest’s first name and surname initial, the number of people, the offer, a running clock, a moving colour band and the date. You need no device and no PIN. A screenshot is not valid; if in doubt, you may refuse and report it to us.
4.2 One pass is redeemed per table and visit (for experiences, per visit or, with code access, per booking), and each guest redeems at most once per calendar day at the same business, unless otherwise stated in the offer. The voucher is valid for that visit until the expiry time shown, for at most three hours and never beyond the offer’s time window. If you later change, pause or end the offer, a voucher already issued remains valid.
4.3 If you select “Reservation required”, we show guests the notice and your phone number.
4.4 Experiences with code access: only the redeeming guest sees your discount code and, if provided, your booking link; “Show code” counts as a redemption immediately. The guest books in your shop on your terms; once the voucher expires, the app no longer shows the code. You control the code’s validity and use and bear the risk of guests passing it on.
5. Obligations of the business
5.1 You honour every valid voucher that meets the conditions shown with the offer.
5.2 You keep the offer, its rules and your phone number up to date. If you cannot honour the offer, you switch it off beforehand.
5.3 If a guest reports that a valid voucher was refused, we review the evidence and hear you. If the refusal is confirmed, we credit the guest one free month at our expense; this alone is not proof of a breach. Measures concerning your business follow clause 8.
5.4 The contract for the service is between the guest and you; for experiences with code access, it is formed when the guest books in your shop. You handle the taxes on the sale as with any other discount.
6. Content and review
6.1 You can add up to three notes of at most 60 characters each, photos and the name of an offer of your own. We review them before publication automatically and, if in doubt, by a person; names of custom percentage offers are always reviewed by a person. Until approval, the offer may be paused.
6.2 We may reject content that is misleading, contradicts the offer or is unlawful. We give you the reason, with the specific facts and the rule concerned, in the app and by email, and tell you whether the decision was automated. If you complain to support@mallorca.com, a person reviews it again; recourse to the courts remains open.
6.3 The rights to your photos and texts remain with you. You grant us a non-exclusive, worldwide right to reproduce them, communicate them to the public and adapt them, free of charge. Adaptation means: cropping, selecting portions, adjusting colour and format, combining with other content, animating, turning into short videos, and using AI tools to modify them or generate new images and videos from them. We use them to present and promote your business, your offers, the pass and Mallorca.com: on mallorca.com, in the app, in newsletters and on social media, including in paid advertising. Service providers and advertising platforms may process and deliver them for these purposes on our behalf; we do not otherwise share them with third parties. On request, we name your business as the source.
6.4 We do not distort your content. We do not use AI to alter the faces of identifiable people, and we do not show identifiable people in any context that gives a false impression of them. We label images and videos generated or substantially altered with AI as such.
6.5 The right applies for the duration of your participation. If you delete content or your participation ends, we remove it from the pass, make no new use of it and stop paid advertisements using it without undue delay. Material already published, such as social media posts, newsletters and articles, may remain, unless a person depicted withdraws their consent or the law requires removal; we then remove the material to the extent that it is under our control.
6.6 You only upload photos and texts that you are entitled to use for these purposes. Identifiable people must have expressly consented to being shown, including in advertising and in edited form; if anyone withdraws their consent, you inform us. If content you uploaded culpably infringes third-party rights, you are liable for it and indemnify us against justified claims.
7. Visibility and order
7.1 We show offers within the place and radius chosen by the user. The offer list, map and home page order offers by “Recommended” by default. For this, three main parameters determine the order, in this order of priority: (1) the offer’s visibility tier, based on offer type, discount percentage and business type, according to the classification shown when the offer is created; there is exactly one Top offer per business type — this takes priority because members should see the greatest benefits first; (2) within the same tier, the estimated saving per visit that we show to members; (3) when tied, distance. Offers without a tier follow the classified offers. Views, redemptions and popularity currently do not influence the order; if that changes, we will give advance notice.
7.2 The order in the pass cannot be bought; no payment, subscription or other consideration influences it. A paid directory plan only affects the rest of the directory (terms of use, clause 5.4).
7.3 Offers that we have paused or blocked because of complaints or violations do not appear.
7.4 Each offer carries a badge showing its type, such as “2-for-1” or “−25 %”.
8. Pausing and ending
8.1 With the “Offer active” switch you stop new redemptions at any time; your offer data remains editable. To end participation completely and request deletion, email support@mallorca.com; your directory listing is not affected.
8.2 In the event of repeated confirmed refusals of valid vouchers or other breaches of these terms or the law, we may restrict or pause your offer proportionately. At the latest at that point, we tell you the specific facts and the applicable rule by email.
8.3 We only end your participation with 30 days’ notice and reasons by email, except for repeated breaches or where the law requires immediate action. If we discontinue the pass for all businesses, we also announce this 30 days in advance.
8.4 You can contact support@mallorca.com free of charge about any measure or technical problem; a person reviews it and gives you a reasoned reply. If we reverse a measure, we reactivate your offer without delay.
9. Data
9.1 We process the contact details of the person managing the business, your acceptance (version, time, wording) and your offer data. We store each redemption linked to the guest, pass and device, with time, number of people and the applicable offer data; from this we compile aggregate figures.
9.2 You can view and edit your offer data in your account. Of guests, you only see what the voucher shows; we currently provide no redemption lists, statistics or data on other businesses. Published offer data is publicly visible (clause 6.3); non-public data is only received by our service providers to the extent necessary.
9.3 When participation ends, we remove the offer and photos from the pass, and you no longer have access to the offer data. We keep the redemption log only as long as legal obligations or the defence of claims require. More: mallorca.com/en/privacy.
10. Liability
10.1 We are liable without limitation for intent, gross negligence and injury to life, body or health.
10.2 Otherwise, our liability is excluded to the extent permitted by law, in particular for lost profits and app outages. The discounts give rise to no claim for remuneration against us, even with many redemptions.
11. Changes
11.1 We send you changes by email with the new version and the date it takes effect at least 15 days in advance; if you need longer to adapt, we extend the period. Until then you can leave free of charge at any time.
11.2 After the period, the new version applies. It applies earlier only if you expressly accept it, for example when saving your offer; simply carrying on is not a waiver of the period.
11.3 We only change without notice if a law obliges us to do so immediately or to avert an imminent danger from fraud, malware, spam or data leaks. We never make retroactive changes to your detriment.
12. Law and jurisdiction
12.1 Spanish law applies; the courts of Palma have jurisdiction unless mandatory law provides otherwise. The mandatory rules of Regulation (EU) 2019/1150 apply in any case.
12.2 The Spanish and German versions are binding; in case of discrepancy, the Spanish version prevails. Other language versions are translations.