Terms and Conditions for the Brokerage of Experiences

Last updated: 2026-07-12 · Version: 1.1

Preamble

MenzeMedia.de GmbH, Am Wunderhügel 27, 58644 Iserlohn, Germany (hereinafter "mallorca.com", "we" or "the Platform") operates, under the domain mallorca.com, an online marketplace through which users can book guided tours, boat trips, tastings, tickets and comparable leisure and experience offers on Mallorca (hereinafter "Experiences").

mallorca.com does not provide the Experiences itself. The suppliers of the Experiences are independent companies, generally based on Mallorca (hereinafter "Suppliers"). mallorca.com brokers the contract for the Experience between the customer and the respective Supplier and issues a voucher for this purpose, which the customer redeems with the Supplier.

These GTC govern the relationship between mallorca.com and the customer with respect to the brokerage of the Experiences and the issuing and processing of the voucher. The contract for the performance of the Experience is concluded exclusively between the customer and the Supplier; it is governed by the Supplier's terms of service (see § 2 and § 9).

Provider identification (§ 5 DDG (German Digital Services Act), formerly § 5 TMG): MenzeMedia.de GmbH · Am Wunderhügel 27, 58644 Iserlohn, Germany · Commercial register: Amtsgericht Iserlohn (Local Court of Iserlohn), HRB 6785 · Managing Director: Frank Menze · VAT ID No. pursuant to § 27a UStG (German VAT Act): DE265536437 · Contact details (email, telephone) as set out in the legal notice (Impressum) on mallorca.com.

§ 1 Scope of Application, Definitions

(1) These GTC apply to the use of the platform mallorca.com and to bookings of Experiences made via the Platform by consumers.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB (German Civil Code)). A trader is a natural or legal person or a partnership with legal capacity who, when entering into the legal transaction, acts in the exercise of their trade, business or profession (§ 14 BGB). These GTC are primarily addressed to consumers; where different rules apply to traders, this is expressly indicated.

(3) For the purposes of these GTC:

Platform means the online marketplace (web and app) of MenzeMedia.de GmbH accessible at mallorca.com;
Supplier means the company that offers and performs the respective Experience as its own service;
Experience means the leisure service offered by the Supplier (e.g. guided tour, boat trip, tasting, ticket);
Voucher means the proof of entitlement issued by mallorca.com in the name of the Supplier, which entitles the customer to claim the Experience from the Supplier;
dated voucher means a voucher for an Experience for which a specific date or period of performance is already agreed at the time of booking;
undated voucher means a voucher without a date fixed at the time of booking, which is redeemed and scheduled with the Supplier within the validity period;
Redemption means the claiming of the Experience from the Supplier, which takes place by presenting and cancelling the voucher (in particular by scanning the QR code) on site.

(4) Deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless mallorca.com expressly agrees to their application in text form.

(5) The version of these GTC valid at the time of the respective booking shall apply.

§ 2 Role of mallorca.com as Intermediary (Central Provision)

(1) Intermediary status. mallorca.com acts exclusively as an intermediary (commercial agent) and in this respect acts in the name and for the account of the Supplier. mallorca.com is neither the organiser nor the provider of the Experience and does not itself become a party to the service contract for the Experience.

(2) Two separate contracts. With each booking, two contracts to be distinguished from one another come into being:

(a) the service contract for the Experience — exclusively between the customer and the Supplier. The content, performance, warranty, duty to maintain safety and liability for the proper provision of the Experience are governed solely by this contract and the Supplier's terms of service;
(b) the brokerage and voucher contract — between the customer and mallorca.com. Its subject matter is solely the brokerage of the Experience, the issuing of the voucher and the collection of the payment (§ 7).

(3) Contracting party only for brokerage and voucher. mallorca.com is the customer's contracting party exclusively for the services referred to in paragraph 2 lit. (b). The service contract for the Experience (paragraph 2 lit. (a)) does not give rise to any claims of the customer against mallorca.com; in particular, mallorca.com is not liable for the performance, quality, safety or availability of the Experience (see § 12).

(4) Collection authority with debt-discharging effect. The Supplier has authorised mallorca.com to collect the payment for the Experience in the name of the Supplier. Upon payment to mallorca.com or to the payment service provider engaged by mallorca.com (§ 7), the customer is released from their payment obligation towards the Supplier with debt-discharging effect.

(5) Responsibility of the Supplier. The Supplier is solely responsible for the correct and complete description of the Experience, for compliance with statutory and regulatory requirements (in particular licences, insurance, safety and consumer protection provisions) and for proper performance. mallorca.com passes on the information provided by the Supplier and does not adopt it as its own.

(6) No bundling / no package travel. Only individual Experiences are brokered via the Platform. mallorca.com does not put together package tours or linked travel arrangements within the meaning of §§ 651a et seq. BGB, does not broker any combination of an Experience with transport, accommodation or car hire at a total price and, in particular, does not enable the booking of further travel services by way of a linked online booking process (§ 651c BGB). §§ 651a et seq. BGB do not apply to the Experiences brokered via mallorca.com.

§ 3 Mandatory Information on the Online Marketplace (§ 312l BGB, Art. 246d EGBGB)

(1) Status and identity of the Supplier. mallorca.com brokers exclusively Experiences from Suppliers acting as traders (§ 14 BGB). For each Supplier — including sole traders (autónomos) — the full name and an address at which service of process can be effected are displayed in the Experience detail view as well as on the voucher and in the booking confirmation. A VAT identification number of the Supplier is not collected and not displayed; it need only be stated "where available" (§ 5 para. 1 no. 6 DDG), and Suppliers on Mallorca, as sole traders, regularly do not have one.

(2) No direct claims against the Platform. Since mallorca.com acts merely as an intermediary, the service contract for the Experience does not give rise to any contractual claims of the customer against mallorca.com (Art. 246d No. 6 EGBGB (Introductory Act to the German Civil Code)).

(3) Performance of the contractual obligations. The obligations arising from the service contract (performance of the Experience, warranty) are performed by the Supplier. mallorca.com performs only the obligations arising from the brokerage and voucher contract (§ 2 para. 2 lit. b).

(4) Ranking / main parameters. The order in which Experiences are displayed in search and overview presentations, as well as the relative weighting of the main parameters relevant for this, are explained in an easily accessible area of the Platform in the section "How our search results are sorted". The main parameters are, in particular, relevance to the search query, quality and number of customer reviews, availability for the desired period, geographical proximity to the searched location, the booking and conversion history of the Experience and the price-performance ratio. Where Suppliers pay a fee for prominent placement, the placement concerned is labelled as "Ad" or "Sponsored".

§ 4 User Account

(1) Bookings may be made as a guest or via a user account. When setting up an account, true and complete information must be provided.

(2) Access credentials must be treated confidentially and protected against access by third parties. Any suspected misuse must be reported to mallorca.com without undue delay.

(3) There is no entitlement to the creation of an account. mallorca.com may block or delete accounts for good cause (e.g. persistent breach of these GTC).

§ 5 Booking Process and Conclusion of Contract

(1) Non-binding presentation. The presentation of the Experiences on the Platform does not constitute a binding offer but an invitation to submit a booking request.

(2) Booking process. The customer selects an Experience and, where applicable, a date, number of participants and options, and enters the required data. Before submitting, the customer receives an overview of the booking data and can correct it. By clicking the final button labelled "book with obligation to pay" (or an equivalent unambiguous wording pursuant to § 312j para. 3 BGB), the customer submits a binding booking offer.

(3) Formation of the contracts. Upon the booking confirmation, which mallorca.com sends without undue delay by email, both the brokerage and voucher contract with mallorca.com and the service contract with the Supplier come into being. A mere acknowledgement of receipt of the booking request does not yet constitute acceptance, provided it is identified as such.

(4) Issuing of the voucher. mallorca.com issues the voucher in the name of the Supplier and makes it available to the customer electronically (by email and, where a user account is used, additionally in the user account).

(5) Storage of the contract text. The contract text (booking data and incorporated GTC) is stored by mallorca.com and sent to the customer by email with the booking confirmation; where a user account is used, it is additionally made available in the user account.

§ 6 Voucher

(1) Content. The voucher shows the booked Experience, the Supplier, the value or scope of services, a unique identifier (in particular a QR code) and — in the case of dated vouchers — the agreed date.

(2) Redemption. The voucher is redeemed with the Supplier. The customer must present the voucher (digitally or printed out) in order to claim the Experience; redemption takes place by cancellation of the voucher on site, in particular by scanning the QR code. Redemption requires that the voucher can be identified.

(3) Validity period. Unless a different (longer) period is expressly stated in the individual case, the voucher is valid for three years, calculated from the end of the year in which the voucher was issued. This period is based on the standard statutory limitation period (§§ 195, 199 BGB). There is no unlimited validity. After expiry of the validity period, the Experience can no longer be claimed; the customer's statutory limitation and restitution rights (in particular §§ 195, 199, 812 BGB) remain unaffected.

(4) Transferability. The voucher is transferable. No proof of identity of the original purchaser is required for redemption; the Supplier may require presentation of the valid voucher that has not already been cancelled.

(5) No cash payout. There is no entitlement to a cash payout of the voucher value, unless mandatory law provides otherwise (in particular in the event of withdrawal, cancellation or non-performance — §§ 8 to 10).

(6) Dated vs. undated vouchers. The distinction between dated and undated vouchers is decisive for the right of withdrawal (§ 8). The Platform currently offers exclusively undated vouchers (Class B).

§ 7 Prices and Payment Processing (Stripe)

(1) Prices. The prices stated on the Platform at the time of booking apply. Prices include statutory VAT where applicable. Any service or booking fees charged by mallorca.com are shown separately before completion of the booking.

(2) Payment service provider. Payment processing is carried out via the payment service provider Stripe (Stripe Payments Europe, Ltd. or the respectively competent Stripe entity) using Stripe Connect. The terms of use and privacy notices of Stripe apply in addition. mallorca.com does not at any time hold or book customer funds in an account of its own; the funds remain in the balance of the licensed payment service provider.

(3) Payee. The payee of the Experience fee is the Supplier as the provider of the service. mallorca.com collects the fee in the name and for the account of the Supplier (collection authority, § 2 para. 4). The customer's payment via Stripe has debt-discharging effect towards the Supplier.

(4) Means of payment. The payment methods displayed in the booking process are available (e.g. credit card, Apple Pay and Google Pay). The charge is made upon completion of the booking.

(5) Refunds are generally processed via the same means of payment and the same payment channel through which the payment was made (§§ 8 to 10).

(5a) Payment confirmation and invoice. As an intermediary, mallorca.com does not issue a tax invoice for the Experience. Upon request, mallorca.com provides the customer with a payment confirmation for the completed booking. An invoice for the Experience that meets tax requirements is issued, upon the customer's request, by the respective Supplier as the provider of the service; the Supplier's contact details are stated in the booking confirmation and on the voucher.

(6) Payout to the Supplier only after redemption and after expiry of the withdrawal period. The payout of the collected fee to the Supplier takes place no earlier than upon redemption of the voucher (performance of the service; § 6 para. 2) and, where a right of withdrawal exists (undated vouchers, § 8.2), in no case before expiry of the 14-day withdrawal period. Until both conditions are met, the fee remains in the payment system of the payment service provider (hold). mallorca.com deliberately does not make use of the option of an early payout within the withdrawal period where the consumer has expressly consented to immediate commencement of performance (§ 356 para. 4 BGB); the payout is withheld until expiry of the withdrawal period in this case as well. This ensures that a refund to the customer in the event of withdrawal (§ 8), cancellation (§ 9) or non-performance (§ 10) is at all times fully covered and can be made without hindrance.

§ 8 Consumer's Right of Withdrawal

Important: Whether a statutory right of withdrawal exists depends on the type of Experience booked. The service contract for the Experience exists with the Supplier; any withdrawal is therefore addressed to the Supplier. mallorca.com provides the electronic withdrawal function for this purpose (§ 356a BGB), forwards the withdrawal declaration to the Supplier and technically processes the refund via the payment service provider.

Current product status: The Platform currently offers exclusively undated vouchers (Class B, § 8.2); the 14-day right of withdrawal therefore applies to all current bookings. The provisions on dated Experiences (Class A, § 8.1) apply to future scheduled offers.

8.1 Dated Experiences — No Right of Withdrawal

(1) For Experiences for which a specific date or period of performance is already agreed at the time of booking (dated vouchers), there is no statutory right of withdrawal. These are contracts for the provision of services related to leisure activities for which a specific date or period of performance is provided (§ 312g para. 2 no. 9 BGB; Art. 16 lit. l of Directive 2011/83/EU).

(2) The customer is expressly informed of this before submitting the booking (Art. 246a § 1 para. 3 EGBGB).

(3) Voluntary cancellation policy. Irrespective of the non-existence of a statutory right of withdrawal, the voluntary cancellation and rebooking provisions under § 9 apply. These are a contractual goodwill arrangement and not a statutory withdrawal.

8.2 Undated Vouchers — Statutory Right of Withdrawal (14 Days)

(1) For undated vouchers (no date fixed at the time of booking), the consumer has a statutory right of withdrawal of 14 days pursuant to § 312g para. 1 in conjunction with § 355 BGB.

(2) The details are set out in the instructions on withdrawal in Annex 1. The model withdrawal form is attached as Annex 2.

(3) Electronic withdrawal function (withdrawal button). For contracts with a statutory right of withdrawal, mallorca.com provides an electronic withdrawal function on the Platform which is labelled "Withdraw from contract", is continuously available during the withdrawal period, is prominently placed and easily accessible (§ 356a BGB). After entering the identification details, the customer confirms the withdrawal via the button "Confirm withdrawal"; receipt is confirmed to the customer without undue delay by email on a durable medium. The confirmation contains the content of the withdrawal declaration as well as the date and time of its receipt (§ 356a para. 4 BGB).

(4) Early redemption; expiry and compensation for value. Redemption of an undated voucher within the withdrawal period takes place only if the consumer has previously expressly requested that performance begin before expiry of the withdrawal period and has confirmed their awareness that their right of withdrawal expires upon complete performance of the service (§ 356 para. 4 BGB); these declarations are recorded separately in the redemption process. If the service is performed in full, the right of withdrawal expires; until then, it remains in existence. If the consumer withdraws after such early commencement of performance but before complete performance, the Supplier may be entitled to compensation for value pursuant to § 357a para. 2 BGB for the service already provided; without validly recorded declarations, the consumer receives the full refund amount. Irrespective of this, the payout to the Supplier is always withheld until expiry of the withdrawal period.

8.3 Addressee and Processing of the Withdrawal

(1) Since the service contract exists with the Supplier, the Supplier is the addressee of the withdrawal. The Supplier of the respective Experience is named on the voucher and in the booking confirmation; its contact details are stated on the voucher, in the booking confirmation and in the Experience detail view. The instructions on withdrawal (Annex 1) name mallorca.com as the receiving agent, which accepts declarations of withdrawal in the name and for the account of the Supplier and forwards them.

(2) mallorca.com receives withdrawal declarations via the electronic withdrawal function, forwards them to the Supplier and arranges the refund via the payment service provider. Repayment is made without undue delay, at the latest within 14 days of receipt of the withdrawal, via the same means of payment.

§ 9 Cancellation and Rebooking (Outside the Right of Withdrawal)

(1) Platform standard cancellation rule. Unless the Supplier offers a different provision that is more favourable to the customer (paragraph 3), the following standard cancellation rule of mallorca.com applies:

Cancellation up to 24 hours before the agreed date: full refund of the Experience fee;
Cancellation within 24 hours before the date and in the event of no-show: no refund.

(2) Rebooking. A rebooking (change of date) is possible subject to availability and the Supplier's conditions and is free of charge up to 24 hours before the agreed date; a later rebooking is excluded unless the Supplier exceptionally permits it.

(3) Consumer-friendly conflict rule. If the Supplier offers its own cancellation or rebooking provision and this deviates from the standard cancellation rule under paragraph 1, the provision that is more favourable to the consumer always applies in relation to the consumer.

(4) Cancellation by the Supplier. If the Supplier cancels a booked Experience or is unable to perform it, § 10 applies.

(5) The customer's statutory rights (in particular the right of withdrawal under § 8 and rights in the event of non-performance under § 10) remain unaffected by this § 9.

§ 10 Refund in the Event of Non-Performance of the Service

(1) Non-performance by the Supplier. If the Experience is cancelled by the Supplier, or is not performed or not performed in accordance with the contract, the customer's claims for refund, price reduction or damages are directed against the Supplier as the party owing the service. The assertion of such claims against the Supplier is not restricted by these GTC.

(2) Technical processing by mallorca.com. Where it is established that the Experience was not performed (e.g. cancellation by the Supplier, confirmed non-performance, unredeemed voucher with proven unavailability), mallorca.com arranges, on the basis of the collection arrangement, the refund of the Experience fee via the payment service provider, without the customer acquiring any claims under the service contract against mallorca.com. Since the fee is paid out to the Supplier only after redemption and expiry of the withdrawal period (§ 7 para. 6), the refund is fully covered at all times in these cases. The refund is made via the same means of payment.

(3) Partial performance / partial refund. If the Experience is performed only in part, a proportionate refund may be made. Upon the partial refund, the voucher is cancelled in respect of the refunded service; for any remaining service, the voucher remains valid only if mallorca.com expressly confirms this. Double claiming of the same portion of the service is excluded.

(4) Cooperation. The customer shall support mallorca.com and the Supplier in clarifying the facts (e.g. by providing booking details). mallorca.com may mediate between the customer and the Supplier, but is obliged to do so only within the scope of its intermediary role and not as the party owing the service.

(5) Force majeure. In the case of circumstances beyond the Supplier's control (force majeure, e.g. severe weather, official orders), the statutory provisions and the Supplier's terms of service apply. If the Experience is cancelled for such reasons, the fee paid for it will be refunded; further claims (in particular for damages) must be directed against the Supplier. A provision of the Supplier that is more favourable to the consumer takes precedence (§ 9 para. 3 applying accordingly).

§ 11 Duties of Cooperation and Conduct of the Customer

(1) The customer must observe the conditions of participation applicable to the respective Experience (e.g. minimum age, physical fitness, documents to be carried, meeting point and time), which are stated in the Experience detail view and on the voucher.

(2) The customer must appear at the agreed meeting point in good time. In the event of late arrival or non-appearance, the entitlement to the service may lapse (§ 9 para. 1).

(3) The customer must follow the Supplier's safety instructions. Responsibility for safety and performance lies with the Supplier (§ 2 para. 5).

§ 12 Liability of mallorca.com

(1) Liability only arising from the intermediary role. mallorca.com is not liable for the performance, freedom from defects, safety or availability of the Experience; the Supplier alone is responsible for these (§ 2). mallorca.com is liable only for its own breaches of duty under the brokerage and voucher contract in accordance with the following paragraphs.

(2) mallorca.com is liable without limitation

in cases of intent and gross negligence,
for damage arising from injury to life, body or health resulting from a negligent or intentional breach of duty by mallorca.com or its legal representatives or vicarious agents,
within the scope of a guarantee it has assumed, and
to the extent that liability under the Produkthaftungsgesetz (German Product Liability Act) mandatorily applies.

(3) In cases of simple negligence, mallorca.com is liable only for the breach of a material contractual obligation (cardinal obligation), the performance of which is essential for the proper execution of the contract in the first place and on the observance of which the customer may regularly rely. In this case, liability is limited to the foreseeable damage typical of the contract.

(4) Any further liability of mallorca.com is excluded. The above limitations of liability also apply in favour of the legal representatives and vicarious agents of mallorca.com.

(5) A blanket exclusion of liability for mallorca.com's own fault is expressly not made; mandatory statutory liability provisions remain unaffected.

§ 13 Availability of the Platform

mallorca.com endeavours to keep the Platform accessible as continuously as possible, but does not owe such availability. Maintenance work, security measures, disruptions beyond mallorca.com's control and circumstances of force majeure may temporarily restrict availability.

§ 14 Data Protection

Information on the processing of personal data is contained in the privacy policy at mallorca.com/en/privacy and, additionally for booking and voucher, at mallorca.com/en/experience-privacy. For the purpose of processing the booking, necessary data is transmitted to the respective Supplier and to the payment service provider Stripe.

§ 15 Contract Language, Communication

(1) The Platform and these GTC are offered in several languages (DE/EN/ES/CA). The contract language is the language in which the customer completed the booking process; the corresponding language version of these GTC is incorporated in that language. If the applicable language version cannot be clearly determined in an individual case, the German version prevails. Mandatory consumer protection provisions of the law of the consumer's habitual residence remain unaffected (§ 16 para. 1).

(2) Declarations in connection with the contract require at least text form (§ 126b BGB), unless a stricter form is prescribed by law.

§ 16 Applicable Law and Jurisdiction

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a consumer, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state of their habitual residence (Art. 6 Rome I Regulation).

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Iserlohn (registered office of MenzeMedia.de GmbH). In relation to consumers, the statutory places of jurisdiction apply.

§ 17 Consumer Dispute Resolution

(1) Notice regarding the EU Online Dispute Resolution platform (ODR platform): The ODR platform of the European Commission was permanently shut down on 20 July 2025 (repeal of Regulation (EU) No 524/2013 by Regulation (EU) 2024/3228). A reference or link to this platform is therefore no longer provided.

(2) Consumer dispute resolution (VSBG (German Act on Alternative Dispute Resolution in Consumer Matters)): mallorca.com is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 18 Final Provisions

(1) Amendment of the GTC. mallorca.com may amend these GTC with effect for the future to the extent that this is necessary for good cause (e.g. changes in legislation, supreme court case law, changes to the range of services) and the customer is not unreasonably disadvantaged thereby. The customer will be informed of amendments in text form. The amended terms apply only to bookings made after they take effect; for bookings already concluded, the version incorporated at the time continues to apply. No deemed-consent or deemed-acceptance-by-silence clause to the detriment of the consumer is agreed.

(2) Severability clause. Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provisions (§ 306 BGB).

(3) The assignment of the customer's claims under this contract — except for claims directed at the payment of money — requires the consent of mallorca.com; § 354a HGB (German Commercial Code) and mandatory consumer rights remain unaffected.

Annex 1 — Instructions on Withdrawal (only for undated vouchers within the meaning of § 8.2)

These instructions apply exclusively to undated vouchers. The addressee of the withdrawal is the respective Supplier as the party to the service contract. mallorca.com (MenzeMedia.de GmbH) receives declarations of withdrawal as a receiving agent in the name and for the account of the Supplier and forwards them; a declaration made to mallorca.com is sufficient to meet the deadline. You may also declare your withdrawal directly to the Supplier; its full details are set out in your booking confirmation and on your voucher. mallorca.com also provides the electronic withdrawal function and technically processes the refund.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us

MenzeMedia.de GmbH, Am Wunderhügel 27, 58644 Iserlohn, Germany Telephone: +49 1516 1681035 · Email: support@mallorca.com — acting in the name and for the account of the respective supplier —

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form (Annex 2), but it is not obligatory.

You can also declare the withdrawal electronically via the "Withdraw from contract" function on mallorca.com, which transmits your withdrawal to the Supplier named above. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

— End of the instructions on withdrawal —

Annex 2 — Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

To MenzeMedia.de GmbH, Am Wunderhügel 27, 58644 Iserlohn, Germany · Email: support@mallorca.com — acting in the name and for the account of the respective supplier:
I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service: __________ (name of the Experience, booking/voucher number)
Ordered on ()/received on (): __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s) (only if this form is notified on paper): __________
Date: __________

(*) Delete as appropriate.