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Doctor's Appointment IB-Salut: Cita per App, Phone and Web

An IB-Salut doctor's appointment can now be arranged in just a few minutes today – with no need to wait for hours in a telephone queue or at the counter of the health centre. The Balearic health system Servei de Salut de les Illes Balears (IB-Salut) offers three official ways to get a Cita Previa: the app and web portal EspaiSalut, as well as the telephone service Infosalut Connecta on 971 220 000. In this guide you'll find out which professional group – GP, paediatrician, nursing staff or administration – is responsible for your matter, how specialist and hospital appointments work (keyword: referral), what to bear in mind regarding cancellations, and where to turn outside opening hours if you have acute symptoms.

Doctor's Appointment with IB-Salut: Appointment via App, Phone & Web

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What is IB-Salut and who has access to the system?

IB-Salut is the public health service of the Balearics, based at C/ del Carme, 18, 07003 Palma. It organises primary care (Centros de Salud), specialist care and seven public hospitals across the islands. Access to the system is generally obtained via the Tarjeta Sanitaria Individual (TSI), which is linked to your registration in the Spanish social security system or to certain residence permits.

Anyone who is health-insured as a resident, or who is entitled to benefits in kind via an S1 form from another EU country, can apply for the TSI and use it to access Cita Previa. The Empadronamiento in your municipality also plays an important role for access to the public health system. If you're still unsure which insurance route is right for you, it's worth taking a look at our guides on health insurance in Spain and on the S1 form beforehand.

Note: The initial issuing of the Tarjeta Sanitaria Individual is not possible online – for this you must appear in person at the responsible health centre. Only afterwards will the app, web and telephone Cita work fully.

The three channels for your Cita Previa at a glance

IB-Salut has gradually replaced the previously used app "Cita Previa CAIB" with the new application EspaiSalut, which bundles appointments, medical history and other services. All three channels access the same system and can be used equally.

Comparison of the three ways to book a doctor's appointment with IB-Salut: EspaiSalut app, phone (Infosalut Connecta) and web
Channel Access Special feature
App EspaiSalut Google Play (es.ibsalut.espaisalut.app) and Apple App Store (ID 6759250070) Book appointments, view waiting lists, past/upcoming Citas, virtual TSI, medication, test results
Web EspaiSalut espaisalut.ibsalut.es Same range of functions as the app, available in four languages
Telephone Infosalut Connecta 971 220 000 Mon–Sat 7am–9pm, Sun/public holidays 8am–9pm; personal advice from staff

Please note: Specialist appointments (ophthalmology, dermatology, mental health, etc.) cannot be booked directly through any of these three channels – they are only assigned by the primary care team via referral.

Cita per App: EspaiSalut step by step

The EspaiSalut app is the most convenient way, as it combines several health services in one interface.

  1. Download the app from the Google Play Store or Apple App Store (search term "EspaiSalut").
  2. Log in with your personal login details and confirm the cookie/privacy notices.
  3. Select "Nueva cita" (New appointment) in the main menu.
  4. Choose the professional category: Medicina de familia, Pediatría, Enfermería or Personal de Admisión.
  5. Select an available appointment from the calendar and confirm.
  6. View, change or cancel the appointment at any time under "Mis próximas citas".

Besides appointment booking, EspaiSalut also offers access to your virtual health card, your current medication, test results, and the option to change your assigned doctor.

Cita per Telefon: Infosalut Connecta

Those who prefer to speak to a person or don't fancy downloading an app can reach Infosalut Connecta by phone on 971 220 000. The service covers both appointment bookings and general enquiries about procedures.

Weekday Availability
Monday–Saturday 7:00am–9:00pm
Sundays and public holidays 8:00am–9:00pm

Note: If you can't make an appointment, be sure to cancel it – this shortens the waiting time for other patients and allows the centre to plan better.

Cita per Web: the EspaiSalut portal

Those who prefer to book on a computer will find the same functions at espaisalut.ibsalut.es as in the app: creating appointments, viewing the waiting list, managing past and upcoming citas. The portal is available in four languages and is continually being expanded with new services and communication channels with the health system. Alternatively, the official government website of the regional authority (CAIB) also links directly to this access point.

Who should you book your appointment with? An overview of the professional categories

Choosing the right professional category when booking significantly speeds up your treatment and eases the burden on the system.

Professional category Typical concerns
Médico/a de familia (GP) Acute health problem, management of severe chronic conditions, prevention programmes
Pediatría (Paediatrician) Children under 14 years with an acute health problem, check-ups as per the programme
Enfermería (Nursing staff) Chronic condition monitoring (high blood pressure, diabetes, INR values, COPD/asthma), wound care, dressings, vaccination reactions, the "morning-after pill", headaches, insect bites, earwax removal and much more
Personal de Admisión (Administration) Renewing prescriptions, medication shortages, clinical reports/certificates, TSI matters, requesting an ambulance, questions about hospital appointments

Please note: The nursing staff – not the GP – are also responsible for administering scheduled injections, fitting/removing aids (catheters, stomas, dressings), and treating wounds and burns.

Specialist and hospital appointments: by referral only

Appointments with hospital specialists – for example ophthalmology, dermatology or mental health – are arranged exclusively through a referral (derivación) from the primary care team. This means you cannot book these appointments yourself via the app, website or Infosalut Connecta. If you have already been given a hospital appointment and need to change or cancel it, you should call the dedicated number 971 225 722, which has been set up specifically for managing hospital appointments.

If you're looking for a German-speaking specialist or a private practice to complement the public system, our directory of specialists in Mallorca can help. For more on the public hospitals and how they're organised, take a look at the guide to hospitals in Mallorca.

Emergencies outside opening hours: PAC/SUAP

Alongside the regular consultation hours at health centres, the Balearic Islands have a system for urgent cases: the Puntos de Atención Continuada (PAC) and the Servicio de Urgencias de Atención Primaria (SUAP). They treat acute cases around the clock – both at the centre and via home visits.

Region Access/Location
Mallorca – Palma and Inca Own PAC/SUAP structure, location details available on the IB-Salut website
Mallorca – rest of the island Further PAC/SUAP locations depending on the municipality, also listed on the IB-Salut website
Ibiza (Vila) Avinguda vuit d'agost, 30, 07800 Eivissa
Sant Antoni de Portmany Carrer de ses Sèquies, 6, 07820 Sant Antoni de Portmany
Santa Eulària des Riu Carrer de l'historiador Clapés s/n, 07840 Santa Eulària des Riu
Formentera Carrer Venda des Brolls s/n, 07860
Menorca – Alaior (Es Banyer) Carrer Mestre Duran s/n, 07730 Alaior
Menorca – Ciutadella (Canal Salat) Carrer Antoni Mª Claret s/n, 07760 Ciutadella

Note: In Mallorca, the specific PAC/SUAP locations vary depending on the municipality and are listed by IB-Salut on separate overview pages for "Palma e Inca" and "Resto de la isla" – if in doubt, check directly on site or via the app which centre is responsible for you.

Most common mistakes when booking a Cita

  • Wrong professional group selected: Anyone booking a GP appointment instead of a nursing appointment for a chronic monitoring issue (e.g. high blood pressure) often ends up waiting unnecessarily longer.
  • Tried to book a specialist appointment directly: This doesn't work – without a referral from the primary care team, the attempt remains unsuccessful.
  • Appointment not cancelled: An appointment that is neither cancelled nor attended blocks a slot that another patient could have used.
  • Continued use of the old app: The former app "Cita Previa CAIB" is increasingly being replaced by EspaiSalut – if you run into problems, it's worth switching to the new app.
  • Attempted initial registration online: The initial issuing of the TSI does not work digitally, but only in person at the health centre.

What happens next? After the Cita

After booking the appointment, you can access your upcoming and past appointments via EspaiSalut, as well as – depending on the case – examination results and your current medication. If your GP team has issued a referral to a specialist, the hospital will usually inform you separately about the appointment; changes to this are handled via 971 225 722. For ongoing care of chronic conditions, you usually arrange follow-up appointments directly with your responsible nursing staff or GP through the same channel you already know.

Checklist: Your medical appointment with IB-Salut

  • Tarjeta Sanitaria Individual (TSI) obtained or applied for
  • EspaiSalut app installed or access to the web portal tested
  • Correct professional group identified for your concern (GP, paediatrics, nursing, administration)
  • Phone number 971 220 000 for queries kept at hand
  • If a specialist is needed: referral from the primary care team obtained
  • Number 971 225 722 for hospital appointment changes noted down
  • Nearest PAC/SUAP for emergencies outside opening hours known
  • Unneeded appointments cancelled in good time

Conclusion

A medical appointment with IB-Salut can today be arranged quickly and easily through three equally valid channels: the app and web portal EspaiSalut, as well as the telephone service Infosalut Connecta on 971 220 000. The key to a smooth process is choosing the right professional group for your concern and knowing that specialist appointments are only granted via referral. Anyone who has sorted out their Tarjeta Sanitaria Individual, Empadronamiento and health insurance in advance will enter the system smoothly – and will find additional security in acute cases outside opening hours with PAC/SUAP.

Official sources

Can I book a doctor's appointment straight away as a newcomer via EspaiSalut?
Only if you already have a Tarjeta Sanitaria Individual. The card is issued for the first time exclusively in person at the relevant health centre; after that, the app, website and telephone Cita all work fully.
Can I book a specialist appointment directly through the app?
No. Appointments with hospital specialists are only arranged via a referral (derivación) from the primary care team; direct booking is not possible.
How do I cancel a hospital appointment I've already booked?
For that, you call the separate number 971 225 722, which is specifically set up for managing hospital appointments.
Which app should I currently use: Cita Previa CAIB or EspaiSalut?
IB-Salut is increasingly shifting appointment booking to the new EspaiSalut app, which can also be found under this name in the app stores. If you're having trouble with the older app, it's worth switching.
When is Infosalut Connecta reachable by phone?
Monday to Saturday from 7:00 to 21:00, and Sundays and public holidays from 8:00 to 21:00, on 971 220 000.
Who do I contact for acute complaints outside opening hours?
The nearest Punto de Atención Continuada (PAC) or Servicio de Urgencias de Atención Primaria (SUAP), which provide round-the-clock care both at the centre and via home visits.
Do I always have to book the GP for a chronic condition?
Not necessarily: for the ongoing monitoring of chronic conditions such as high blood pressure, diabetes or COPD/asthma, the nursing staff (Enfermería) are often the right point of contact.
What happens if I can't make an appointment?
Cancel it in good time via the app, website or phone – this shortens the waiting time for other patients and allows the centre to plan its capacity better.