Mallorca.com Pass: contract information and withdrawal

Information about your contract

• What you get: the Mallorca.com Pass — a membership that gives you the benefits described with each offer at participating businesses on Mallorca. The business grants the benefit on site; the contract for whatever you order there is between you and the business. Which businesses take part and which offers apply is shown in the app, and that selection can change. The details on redeeming are in the Terms of Use.
• Provider: MenzeMedia.de GmbH, Am Wunderhügel 27, 58644 Iserlohn, Germany, Iserlohn local court HRB 6785, represented by its managing director Frank Menze; telephone +49 1516 1681035; email support@mallorca.com.
• Price and payment: We show you the price in the app before you buy; it includes VAT. You pay by card, Apple Pay or Google Pay. The pass causes no further costs. Whatever you order at a business, you pay there.
• Start and term: The contract is concluded with the purchase, and the pass starts immediately. It runs for an indefinite term until you cancel. A pass month runs from the moment of purchase to the same time on the same day of the following month; if the following month has no such day, it ends on that month's last day.
• Renewal and charging: We charge the price in advance at the start of each pass month. As long as you do not cancel, the pass renews for one further pass month at a time. We will only charge a higher price if you expressly agree to it; if you do not agree, your pass ends at the end of the paid pass month.
• Cancellation: You can cancel at any time with effect from the end of the paid pass month; after that we charge nothing more. We do not refund the running pass month; your statutory rights, in particular the right of withdrawal, remain unaffected. You cancel in the app under "Manage pass" or by email to support@mallorca.com. We confirm the cancellation to you by email.
• Provision: The pass is available to you in the app immediately after purchase. You redeem a benefit in the app before you order.
• Technical requirements: You need the current version of the Mallorca.com app for iOS or Android and an internet connection; the minimum supported versions are listed in the App Store and on Google Play. To redeem on site you need the device with the app.
• Age: The pass can be bought by anyone aged 18 or over.
• Complaints: support@mallorca.com. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.
• Defects: The statutory rights in the event of defects apply.
• Applicable law: Spanish law applies to this contract. As a consumer you retain the mandatory consumer protection provisions of the state in which you have your habitual residence; you can also assert your rights before the courts of your place of residence.